• Keeping it simple

    Good IT estate management is about making the complex simple. However, as estates have grown larger and more sophisticated, management solutions have failed to keep up, resulting in increasingly complex systems that don't meet the needs of their users.

    But now the industry has all the tools needed to build truely effective next-generation OSS solutions. The trick is knowing how to integrate them effectively.

  • Keeping it relevant

    Before working on the "How" of an integrated OSS solution, be sure you know the answer to the questions "Who?" and "Why?".

    Is the solution going to be used by the business owners, first-line support, the resolver teams, customers, management -or all of them? And what do they expect it to do for them? OSS Solution Integration is more than a technical challenge - an architect must engage with the business at multiple levels.

  • Digital Collage

    Solution integration is an art. The artist needs to choose the right canvas (the dominant element) and sub-components that will make up the picture. Each one should bring something unique, but they should also relate well together, augment each other and enhance the overall picture.

    Too many integrated solutions fail for lack synergy between the components or poorly established relationships between them.

  • Smarts: the King of RCA

    In the 1990s, Smarts' ground-breaking Bayesian analysis technology made the concept of automated root-cause-analysis a reality.

    Other companies were experimenting with rule-based systems, or event suppression techniques in an attempt to de-clutter OSS consoles, but Smarts followed a different path, using focused "code books" to determine the causes of observed events, and compute their impact.

  • SevOne: great performance

    In a world of highly resilient networks and increasingly virtual IT infrastructures, the need to manage performance effectively is greater than ever.

    These days, users of large networks are more likely to experience performance degradation than total service downtime. The ability to measure actual performance, and correlate against "normal" and "expected" metrics is a key to problem-free IT estates (and happy users).

Scroll to Top